COVID-19 Information Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes.
How can we help?
We're always striving to make the ferry booking experience as quick and easy as possible, but we know that occasionally you might have a question or need help with your booking. To save you time we've answered all the most commonly asked questions on our FAQ page.
Booking Confirmation Email
Your confirmation email is also a great source of information. It contains everything you need to know about your travel, including port addresses and check-in times.
Resend Confirmation EmailHow do I amend or cancel my booking?
The simplest, fastest and cheapest way to amend or cancel your booking is via My Account. You can log on here or via the link below and using the details on your confirmation email.
Manage my bookingDirect Ferries amendment and cancellation fees
£20 / €20
Operator fees may apply. Please note, due to data protection laws, we cannot process cancellations via email. Please use My Account to cancel bookings.
Still got a question?
To save you time we’ve answered all the most commonly asked questions on our FAQ page, it’s the fastest and easiest way to find the information you need.
FAQsHow do I manage my booking?
The best way to manage your booking is through your online account. It's the fastest, easiest and cheapest way to take control of your booking.
My Account-
If you still need to contact us, you can email or phone us using the contact form and local phone number below. Contact Us